With summer upon us we wanted to walk through all the options you have to control your wine shipment. Although the vast majority of boxes make it to our users safe and sound throughout the summer, if you want to take extra care of your shipment, you can do that!
Important note: the single biggest reason we see product issues during the summer is from last-mile shipments not picked up the day they're out for delivery. Please be sure that someone 21+ is home when your wine is scheduled to be delivered.
All our wine currently ships from Napa, CA. Transit times vary from 1-2 business days for most of the West Coast to 3-5 business days for the East Coast. We offer three shipping options in the summer months (from June to August):
- UPS Ground: This is our standard shipping without any additional precautions for heat. No action is needed for this option.
- UPS Temp Controlled with Recyclable Foam & Ice Pack ($15): Your order will be boxed and palletized on Tuesday, then picked up by a temperature controlled truck that Friday. Your wine will travel to the nearest shipping hub (there are five across the US). At that point, UPS will add an ice pack and send it to its final destination via UPS Ground. Note this can increase total transit times up to 10 days. For this option you will need to purchase an ice pack. Temperature Control Shipping is available to all states we can normally ship to except for AK, AZ, CA, CO, HI, ID, KS, MT, ND, NE, NM, NV, OR, and WA. Those states are near our warehouse so qualifying orders that choose to add an ice pack will be shipped via standard UPS ground with an ice pack.
- UPS Next-Day with Recyclable Foam & Ice Pack (variable price): The fastest option for anyone outside of CA that wants their wine to arrive quickly. For this, log in to your account and navigate to Manage Subscription. Under Shipping Method select Next-Day Air and click Save.
Add Next-Day Shipping
When you log in to your account click "Click to Manage Your Subscription." Once you've navigated to your subscription page and click "View details," click where it says "Address and shipping information." Under the shipping method click "Edit" and then add the option for next-day shipping. The shipping options will be reset in September, so no action will be needed once the summer is over.
Add Ice Pack to Shipments
Once you're logged into your account, navigate to the Ice Pack product page and click "Add to existing subscription." Note that you must be logged in for this option to appear. When the pop-up comes up, click "Add" and wait for it to say the add-on is confirmed. From there you'll be good to go.
If you have any questions, please reach out to us at email@example.com and we will get your account sorted with you!